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Contact information for broadcast and business services and support:
Repair Parts:
Customer Service: ordering, order tracking, returns
Email: ProParts@am.sony.com
Phone: 800-538-7550, 9:00 a.m. - 7:00 p.m. ET, Monday - Friday.
Parts research:
Email: ProPartsResearch@am.sony.com
Phone: 800-538-7550, 9:00 a.m. - 7:00 p.m. ET, Monday - Friday.
Repair Services:
Email: SEL.BPC.Svc@am.sony.com
Phone: 866-766-9272.
Software:
Email: ProParts@am.sony.com
Phone: 800-538-7550, 9:00 a.m. - 7:00 p.m. ET, Monday - Friday.
Technical Subscriptions:
Email: BBSC.TIS@am.sony.com
Phone : 408-352-4500 , 11:30 a.m. - 8:00 p.m. ET, Monday - Friday.
Sony Training Institute:
Research and sign up for classes, purchase training materials
Email: Training@am.sony.com
Phone : 408-352-4500.
Fax : 408-352-4212.
SupportNETsm Service Agreements and SystemWatchsm
Email:SupportNET@am.sony.com
Phone: 877-398-7669
Registration for Professional Products:
Not available; please retain and present your proof of purchase if service is needed
Technical Support for Professional Products:
Product operational assistance
Phone: 800-883-6817, 8:30 a.m. - 8:00 p.m. ET, Monday - Friday
Product technical diagnostic support
If you have a current SupportNET agreement
Phone: 877-398-7669, 24 hours a day, 7 days a week.
If you do not have a current SupportNET agreement
Phone: 866-766-9272, 24 hours a day, 7 days a week
Technical Support
Email: bis.product.support@am.sony.com
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