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For Professionals

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Introduction to Sony Professional Services

 
Providing maximum up time for our customers is our primary mission at Sony Professional Services. With Regional Service Centers (RSCs) located on each coast of the US, multiple satellite Field Stocking Locations (FSL), and unmatched technical experience, Sony has the resources to provide service centered on your needs. Our factory-trained team of engineers and technical specialists offers superb service both in our RSCs and on-site at customers’ facilities. In addition to repair and maintenance services, Sony offers our customers 24 Hour SystemWatch© Remote Systems Support, Technical Telephone Support, Software Support, and genuine Sony Repair Parts.

Service Agreement Offerings:
For more information Email SupportNET@am.sony.com , or call 1-877-398-7669.


Extended Warranty
Extended Warranties extends the standard limited product warranty.

SupportNET Depot
SupportNET Depot offers priority turn-around time with remedial repairs and periodic maintenance performed by Sony qualified engineers.

SupportNET Onsite
SupportNET Onsite provides customers with on site repairs performed by Sony qualified field service engineers.

SupportNET24
SupportNET24 provides onsite support with extended hours 24X7X365.

Module Advanced eXchange (MAX)
Advance exchange of defective components with a new or refurbished replacement units next business day in most cases.

Support Pack
For select software products a Support Pack is offered to keep the customer software current with the latest releases.

SystemWatch©
SystemWatch for business critical applications requiring up to 24 hour remote system support. SystemWatch provides a single point of contact for a multivendor system environment. SystemWatch may include Sony remote monitoring software configured specifically for your system as well as backup and restore software for rapid recoveries.