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How do I register more than one student for a class?
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At this time, only one student may be registered per order. To register multiple students on one order, please call 1-408-352-4500
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or send an email to training@am.sony.com with your request. You will be able to register multiple students using one order on the
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ServicesPLUS system in the near future.
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How do I add an item to my shopping cart?
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For parts and software, you may add an item to your shopping cart by clicking a shopping cart icon
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Parts and software may be added to your shopping cart and checked out from 6:00 a.m. ET to 3:00 a.m. ET.
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Free of charge software may be downloaded 24 hour per day without having to use the shopping cart.
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each training class, and you will be prompted for payment information for just the
class. This payment will not apply to the
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items in your shopping cart, which must be checked out separately as a parts and/or
software order.
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Training orders may be placed 24 hours per day.
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How do I order a part for emergency after-hours shipment?
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For emergency parts orders after regular business hours, please call 1-800-538-7550 and follow the prompts. Leave your name
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and telephone number. You should receive a call within 30 minutes. There will be shipping and handling charges of
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approximately $250. Parts are shipped on the next available flight out.
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How do I know when and how my parts and/or software will ship?
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Orders are shipped Monday through Friday on business days.
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Rush orders placed by 6:00 p.m. ET will be shipped same day.
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Orders shipped ground transportation will be shipped the following business day.
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Options for shipping include next day, 2 day and ground.
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Back orders are shipped ground transportation unless specified on your order.
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Orders cannot be shipped to a P.O. Box.
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For orders placed using the ServicesPLUS website, you will receive an email with
a link to shipment tracking information.
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Note:Operation and maintenance manuals may ship from a different
location in a separate package if ordered with parts.
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How do I deactivate a user that is no longer with my company?
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Send deactivation request to ProParts@am.sony.com
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How do I take advantage of the price matching program?
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In most cases, Sony will match the price of any non-authorized parts supplier. Please call BBSC Customer Service at 1-800-538-
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7550 for details on how to take advantage of our price matching program.
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Sony reserves the right to verify any competitive offer for parts and to change or cancel this program at any time.
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How do I return a part?
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Please click on the Return Authorization Request Form. (Requires login, to login pleaseclick here )
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Non-Defective - Customers may return unused and unopened parts within 30 days from the date of purchase with a 15% restock
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fee. There is a $5 minimum restock fee. Parts purchased over 30 days ago and FRB
parts used for testing will be approved at our
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discretion.
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Defective - See our warranty policy
regarding the return of defective parts.
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How do I find the warranty information for my product part, or software?
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Use the following links:
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Parts and Software
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Product
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How do I view exploded views, certain software release notes, or the technical bulletin subscription order form?
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To view certain documents in the ServicesPLUS system, you need the latest version of Adobe® Acrobat® Reader installed on your
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computer. If you do not already have the latest version of Acrobat Reader installed, click here.
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How do I find the answer to a question that is not listed above?
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Try our site guide or
contact us with your question.
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